Sistemas de informação e conhecimento estratégico: um estudo das secretarias acadêmicas dos Cursos de Altos Estudos Militares

Abstract

This study analyzes knowledge management in the context of the academic secretariats of the Higher Military Studies Courses for senior officers at the highest rank, with an emphasis on the processing and use of academic and administrative data. The research, qualitative in nature and exploratory in character, investigated four military educational institutions in Brazil, based on a questionnaire with open-ended questions applied to their heads. The objective was to understand how data are collected, organized, transformed into information, and used in decision-making at higher levels. The analysis of the results revealed different levels of maturity in knowledge management among the institutions, influenced by the technical qualifications of the teams and the technologies employed. The research subject aligns with theoretical models based on information technology, but it also connects with more interactive knowledge management studies focused on the socialization of individuals. The study also highlights the importance of security in the collection and storage of personal data, as established by Brazilian legislation, and suggests that the human factor is decisive for the success of knowledge management. It concludes that, although in transition, knowledge management in the aforementioned secretariats has significant strategic potential, especially if there is greater integration between technology, organizational culture, and collaborative practices.