Capacitação do pessoal da Marinha do Brasil: avaliação dos efeitos da qualificação do grupo de atendimento ao público na simplificação dos processos administrativos nas capitanias, delegacias e agências

Abstract

This research analyzes the impact of the technical-professional qualification of personnel assigned to the Public Service Groups (GAP) at the Port Captaincies of Rio de Janeiro (CPRJ) and São Paulo (CPSP) on the efficiency, effectiveness, and efficacy of the administrative services provided. Framed within the scope of Military Public Administration, the study is grounded in the constitutional principles of legality, impersonality, morality, publicity, and efficiency, in accordance with Law No. 9.784/1999 and the regulatory guidelines of the Brazilian Navy, particularly the Norms of the Maritime Authority (NORMAM). The GAPs, as the first institutional interface with the public, play a strategic role in shaping the institutional image of the Brazilian Navy (MB) and ensuring the functional performance of the Port Captaincies, Delegations, and Agencies (CDA). Methodologically, the research is applied in nature, qualitative with quantitative support, and descriptive in design. It employs document analysis, questionnaires, and semi-structured interviews, with a purposive sample consisting of military personnel and civilian employees serving in the GAP units of CPRJ and CPSP. Data analysis techniques include descriptive statistics, content analysis, and comparative evaluation. The study is currently in the data collection and processing phase. Its central objective is to identify correlations between personnel qualification levels and process fluidity, the reduction of rework, and regulatory compliance. Ultimately, it aims to offer concrete improvement proposals based on empirical evidence and doctrinal references, contributing to the standardization and enhancement of administrative performance across CDA units, aligned with Naval Administration benchmarks.