Gestão do Conhecimento no Corpo de Fuzileiros Navais: uma análise comparativa das barreiras à retenção e ao compartilhamento do saber organizacional em instituições públicas, privadas e militares

Abstract

The study analyzes the barriers to Knowledge Management (KM) in the Brazilian Marine Corps (CFN), comparing them to those found in public, private, and military organizations. Based on a literature review and applied research conducted at the CFN’s Training and Doctrinal Development Command (CTDDCFN), the article adopts an exploratory and descriptive approach, combining qualitative and quantitative methods. Data collection was carried out through a structured Likert- scale questionnaire applied to CFN personnel, based on 26 barriers identified in the literature. The results show that most of the perceived barriers have low or moderate impact, indicating that the CFN is at an intermediate stage of KM maturity. The main difficulties identified are related to staff turnover, the lack of supporting systems and technologies, and limited knowledge about KM and its benefits. The findings suggest that the challenges faced by the CFN mirror those commonly observed in other institutions and represent natural stages in the process of consolidating KM. Therefore, the study highlights the need for awareness programs on the importance of KM, continuous training, technological integration, and personnel retention policies aimed at preserving tacit knowledge and enhancing organizational learning and performance.