Gestão hospitalar : boas práticas de gestão para otimização dos processos nas Organizações Militares Hospitalares da Marinha do Brasil

Abstract

This work aims to analyze the main good management practices used in hospital institutions (public and private) and specify how their adoption can contribute to the optimization of processes in the Military Hospital Organizations (OMH) of the Navy Health System (SSM). In a scenario marked by budgetary constraints, staff turnover, increasing healthcare demand, and the need for operational efficiency, it becomes essential to adopt managerial strategies that ensure continuity and quality in the healthcare services provided to naval personnel and their families. This is a qualitative, exploratory, and descriptive study based on bibliographic review and document analysis. The research identified consolidated practices such as process standardization, performance indicators, hospital accreditation, strategic human resource management, digitalization, and technological integration. The results indicate that adopting these practices can generate significant improvements in efficiency, patient safety, and the sustainability of OMH. It is concluded that strengthening leadership, investing in staff training, and implementing integrated hospital management systems are key elements to address current challenges and promote continuous improvements in military healthcare services